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Legal & Compliance

Terms and Conditions

Transparency, clarity, and fair rules so you can book with absolute peace of mind.

Última actualización: Agosto 2026

1. Cancellation and Refund Policy

We know plans change, especially when it comes to international travel. Therefore, we accept cancellations with a 100% full refund as long as they are notified at least 24 hours prior to the scheduled service time. Cancellations made less than 24 hours in advance will be considered last-minute and will be non-refundable due to vehicle assignment logistics.

To cancel your reservation, you must contact the KinGoTravel customer service department via email at reservas@kingotravel.mx, providing your reservation number and the reason for cancellation.

In case of a NO-SHOW, NO refund will be applied.

2. Waiting and Boarding Times

For airport arrivals: We monitor your flight number in real time. Once your plane lands, our driver will patiently wait for you in the designated area for the necessary time while you pass through immigration and customs, with no additional charges.

For hotel departures: For transfers from your hotel to the airport, a 15-minute courtesy waiting period is granted starting from the confirmed pick-up time in your reservation. After this grace period, the vehicle must depart to avoid affecting the logistics of other passengers, and the service will be considered a 'No-Show' (non-refundable).

3. Luggage Capacity

Every passenger is entitled to carry one standard checked bag and one carry-on item (backpack or purse). (Maximum capacity per vehicle: 7 checked bags including backpack or personal bag).

If you are traveling with oversized luggage, you must notify us in advance in the booking comments to validate space availability.

4. Reservation Policy

The rates displayed on the website are valid on the day the quote is generated. Rates apply to the specific requested service; otherwise, they may vary. A reservation is considered complete when you receive a confirmation number and the corresponding charge has been applied.

By making a reservation, you expressly authorize us to use your credit card for payment, and confirm your agreement and acceptance of our reservation, payment, and liability waiver policies. Consequently, all reservations are subject to availability at the time of processing your request. Availability cannot be guaranteed until full payment is received.

To avoid delays, please print your voucher and present it when using the paid service. If you wish to modify or cancel your reservation, contact us as soon as possible via email at contacto@kingotravel.mx and/or reservas@kingotravel.mx, providing your reservation number and full name. We strongly recommend that you carefully read our CANCELLATION AND LIABILITY WAIVER POLICY. Any change to the reservation is subject to availability and possible rate modifications.

Changes to departure times can only be applied free of charge if requested 5 hours prior to the pick-up time and within normal customer service hours.

5. Payment Policy

The total amount of your reservation will be charged immediately to your credit/debit card on your statement. For the payment of your reservation, we accept the following credit cards: Visa, MasterCard, and American Express. If you do not have any of these credit cards, you can make a bank transfer. For more information, please contact one of our travel advisors via email at contacto@kingotravel.mx and/or reservas@kingotravel.mx.

The rates published on our website are expressed in US dollars, which will be duly specified at all times. Dollars may be charged in Mexican pesos. In the case of any other currency, the transaction amount will be converted to US dollars at the exchange rate in effect on the date of the transaction. Please note that the amount appearing on your credit card receipt may vary by up to three percent due to international exchange rate fluctuations. Our company, KinGoTravel, is not responsible for such fluctuation, and by accepting these policies, you acknowledge having been informed of the exchange rate fluctuation and agree with the corresponding charge in US dollars or Mexican pesos. It should be noted that all tax invoices are issued after having enjoyed the reserved service or services. Please contact one of our sales advisors to mention this in advance.

6. Liability Waiver

Our company, KinGoTravel, acts as an intermediary between the client and the provider of the goods and services promoted on the website www.kingotravel.mx. It facilitates commercial negotiations according to its own quality and service standards.

KinGoTravel declares that:

  • The photos appearing on its website are merely representative and do not guarantee an exact representation upon arrival.
  • Travel service descriptions are updated to the best of our knowledge, but do not guarantee that everything will be exactly the same upon arrival.
  • KinGoTravel reserves the right to refuse any client at any time. The right to deny a transfer or excursion, or any action that puts a contracted transfer or service at risk.

    • Any written claim or notification against KinGoTravel must be received no later than fourteen (14) days after the contracted travel date.

    KinGoTravel is not responsible for any claim, cost, or expense arising from personal or third-party injury, accidents or death, loss or damage to personal property, loss of enjoyment, anger, disappointment, anguish, or frustration, whether mental or physical, resulting from the following:

  • Acts or omissions of any person other than KinGoTravel directly or its employees.
  • Illness, theft, labor disputes, mechanical breakdowns, quarantine, government actions, weather conditions, excessive vehicular traffic due to maintenance work, road repairs, road accidents, or any other type of occurrence beyond the direct control of KinGoTravel.
  • Failure by the client to obtain the required documentation for their trip, such as, among others, passports, visas, and certificates; in which case they will not be entitled to any refund.
  • The client fails to comply with instructions, including, among others, airport departure times, the time and date of hotel check-in and check-out.
  • Cancellation or modification for any reason of the travel services offered. We reserve the right to cancel or modify travel services at our discretion, but will attempt to substitute with comparable services. If we must completely cancel your reservation, KinGoTravel's liability is limited to the full refund of the money paid to KinGoTravel.

    • A full refund will not be granted in cases where KinGoTravel is forced to cancel, interrupt, and/or postpone the service due to force majeure or reasons beyond our control (such as hurricanes, earthquakes, acts of terrorism, etc.).

    7. Invoicing Policies

    If you require an invoice for your transportation service, please attach the following documentation to the email: contacto@kingotravel.mx and/or reservas@kingotravel.mx:

  • Legible photo of the payment receipt
  • Payment method (specify if the service was paid with a credit card, bank transfer, cash, etc.) and attach the payment receipt.
  • Certificate of Fiscal Status (Constancia de Situación Fiscal) in PDF format.

    • You must send the invoice request within the month the service was provided. We will not be able to process your invoice if you do not send complete information or if it is requested outside the month of service.

    Do you have any specific doubts about your reservation?
    Contact Support