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SUPPORT & POLICIES

KinGoTravel Help Center & Policies

Travel with total transparency. Here we answer your operational questions so you can book your transfer with absolute peace of mind and no surprises.

Frequently Asked Questions

Quick answers to our travelers’ most common questions.
We highly recommend booking at least 24 hours prior to your arrival to guarantee vehicle availability and properly prepare your complimentary amenities (such as welcome drinks and car seats).
For your total convenience, when processing your booking in our online engine, you can choose to:
1) Pay in cash upon boarding (Cash on arrival).
2) Make a prior bank transfer.
3) Use a credit/debit card 100% securely through our official payment gateways (Stripe/PayPal).

Our Standard Van and Urvan fit up to 10 large suitcases. Meanwhile, the Suburban VIP accommodates up to 4 large suitcases due to its luxury layout. If you are bringing special equipment (musical instruments, tools, or bulky strollers), no extra charges apply as long as space permits, but it is strictly required to notify us in the booking comments.

Flexible Conditions

Clear Policies, No Surprises

We know plans can change, especially when traveling. Therefore, we accept cancellations free of charge as long as you notify us at least 24 hours prior to your scheduled service time.

Cancellations with less than 24 hours' notice or "No Shows" (failing to appear for the service) are subject to a 100% charge of the total reservation, due to the operational and logistical costs already incurred.

Personalized Attention

Have a request that isn't in the booking engine?

If you are traveling with service animals, require wheelchair accessibility, have a group larger than 11 passengers, or are carrying oversized luggage, contact us directly. At KinGoTravel, we tailor the trip to you.

Direct WhatsApp

+52 998 301 6913

Email Address

reservas@kingotravel.mx

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